Frequently Asked Questions
This page covers the most common queries about using Blyx, from setup to integrations and everything in between.
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Key Questions
Is Blyx Australian made?
Is it wireless?
Does it work offline?
How is the system supported?
How is Blyx a Safer System?
How does Blyx deal with Lockouts?
How do guests get access to their room?
What does the Blyx Environment Controller do?
How does Blyx help with night shift fatigue?
How does Blyx contribute to ESG Reporting
Can we use Blyx without Access Control?
Can we use Blyx on lockers?
Can Blyx be retro fitted to a site?
Would Blyx be effective in a Fly Camp?
Australian Product
Is Blyx Australian made?
Blyx software and firmware are proudly developed in Australia, and all controller boards are designed locally. While the boards are manufactured overseas, clients have full flexibility in selecting the hardware components used for access control—such as switches, handles, and cables—which can be sourced from any preferred country, including Australia.
Wired for reliability
Is it wireless?
Blyx is a wired solution between the control board and the switch, using a single
Cat6 cable that delivers both power and data. This ensures a stable, high-
performance connection—critical when data reliability matters most.
While the control boards do have onboard Wi-Fi and Bluetooth capabilities, they still
require power. Because Blyx controllers manage multiple functions, battery power
alone wouldn’t provide the consistency or duration needed. Rather than running
separate power and data cables, we streamline both through one Cat6 cable.
This wiring is only required within the building. For external connections—such as
linking the building to central services—clients can choose between Wi-Fi or a
hardwired option, depending on site infrastructure. Most sites run fibre to buildings,
and Blyx connects directly into this for the most consistent and effective
performance. We can also connect to a site's Wi-Fi network where fibre isn't
available.
So while Blyx isn’t fully wireless, we’ve designed the system to keep cabling minimal
and performance high. Wireless may offer short-term cost savings, but it often limits
functionality—Blyx is built for capability and reliability.
Yes! Blyx is designed as an on-premise platform with cloud integration. This
means all critical data and device communications are managed locally over the
facilities internal network, ensuring continued operation even if the internet goes
down.
Device controllers store their own operational data, so they continue to function
normally without a network connection. The network is only needed for updating
device information—not for day-to-day operation.
For added resilience, a UPS (Uninterruptible Power Supply) can be connected to the
in-building network
System Supporting
How is the system supported?
A Blyx subscription includes more than just access to the platform—it comes with
the backing of our dedicated support team. We know that even the best tech can run
into issues, which is why Blyx is built as a combination of smart technology and real
human support.
We’re here to help you get the most out of Blyx—whether you’re troubleshooting an
issue, exploring a new feature, or looking for ways to improve day-to-day operations.
Every facility runs differently, and our team works alongside yours to make sure the
system supports what matters most to you.
Blyx isn’t just a product—it’s a service built to improve the experience for your
guests, help staff work more efficiently, and uncover ways to save time and money.
Blyx Safety
How is Blyx a Safer System?
Blyx makes it easy to manage who has access to each room and allows instant
updates to access codes—whether for guests, contractors, or master access—giving
you full control at all times.
For physical key systems, Blyx integrates with the Australian Lock Company’s
exclusive BiLock system, enabling barrels to be quickly rekeyed if a key is lost or
compromised. This includes master keys, which are often unaccounted for and
costly to replace. Instead of hoping a missing key will turn up, Blyx helps you take
decisive action.
Every master key issued includes a Bluetooth Beacon tracker, so you can monitor
the real-time location of all master keys on a live facility map. Even better, staff don’t
need physical master keys to perform their duties—access can be assigned directly
to their device (app, fob, or card), with optional time restrictions linked to their roster.
Access for staff is automatically applied based on run lists or roles, and individual
doors can have customized time windows. The result is fewer physical master keys
in circulation, improved accountability, and a more secure, flexible access system.
Because access permissions are stored on the controller—not on the individual
access device—if a device or key is ever lost or compromised, its access can be
immediately revoked, ensuring no unauthorized entry and maintaining complete
security control over your facility.
Summary:
- Eliminate key cutting – Lock barrels are swapped out to create new keys instantly.
- ETrack every master key – Bluetooth Beacons show where all physical keys are on a live map. instantly.
- Reduce master key use allowing immediate deactivation of lost or compromised devices. instantly.
- Access is stored on the controller, – Staff access is assigned per room and per shift, so most no longer need a master key at all. instantly.
Blyx helps prevent lockouts by offering staff and guests multiple access
options—such as app, fob, or card—reducing the chance of being locked out in the
first place.
If someone does get locked out, staff can remotely unlock the door from the Blyx
platform. A quick security check is required to confirm the person’s identity, and then
the door can be unlocked with a single click.
The system also allows staff to set a door to remain unlocked until it’s opened—ideal
when a guest or contractor isn’t at the door yet. Once the door is opened and closed,
it automatically relocks to maintain security.
This same feature is especially useful for contractors arriving on site. There's no
need to issue physical keys—doors can be unlocked for the duration of the work and
will re-lock automatically once completed.
The platform also makes it easy to monitor door statuses across the site. Staff can
quickly check for any doors left unlocked and secure them remotely, helping maintain
full site security at all times.
The system can even alert if there is a door has been left open.
Guests Access
How do guests get access to their room?
Returning guests have their contact details and access devices stored in Blyx, so
access is automatically applied to their assigned room. Existing fobs or cards remain
active for future visits, and all access methods—App, fob, or card—can be used
based on what’s most convenient. If a phone runs out of charge, a physical device
ensures entry.
Reservation details can be loaded into the Blyx App, which supports multiple sites for
guests who travel between locations. New guests simply provide contact information
before or on arrival, depending on site preferences.
For group arrivals, Blyx supports online check-in via QR code or website. Once
verified, guests receive their access details and can go straight to their room. The
App can also include links to site inductions, ensuring important safety info is shared
before entry.
Environment Controller
What does the Blyx Environment Controller do?
The Blyx Environment Controller monitors and manages room conditions such as
temperature, humidity, and light. By continuously tracking this data, facilities can spot
issues early—like a bathroom fan failure—before a guest ever needs to report it.
The controller supports modular add-ons that can be installed or removed at any
time. For example, an IR module enables remote air conditioning control—helping
reduce energy waste and letting guests pre-set their room climate before arrival.
Once activated, the system also verifies AC function to avoid those dreaded “broken
AC on arrival” moments.
An optional human presence sensor adds another layer of functionality. It confirms
whether someone is in the room—helpful for automatically switching off AC when
unoccupied, confirming guest arrival in non-access-controlled sites, or avoiding
disturbances for sleeping night-shift workers.
Because these modules are fully interchangeable, the same controller can be
adapted to suit the needs of different rooms—making it a flexible and future-proof
solution for facility-wide environmental management.
Blyx uses human presence sensors to detect room occupancy in real time. This
data is visible on RFID door indicators and the live facility map, helping staff and
management avoid disturbing guests who may be resting during the day.
Instead of relying on visual checks, the Blyx management app provides a clear,
bird’s-eye view of where people are, making it easier to schedule noisy tasks and
maintain a quiet environment for night-shift workers.
Guests can also update their shift details directly in the Blyx App. Since rosters can
change quickly, this gives guests control over their own schedule
information—keeping the facility informed and responsive at all times.
ESG Reporting
How does Blyx contribute to ESG Reporting
Blyx supports the Environmental and Social pillars of ESG by helping facilities run
more efficiently, sustainably, and with greater consideration for the wellbeing of both
guests and staff.
On the Environmental side, Blyx improves operational efficiency and reduces
unnecessary energy consumption—whether from aging systems or human
behaviour. Many devices, like hot water units, consume more power as they
degrade. Blyx detects these inefficiencies early. When connected via RS485, it can
monitor fault codes and usage data in real time—and even share this with
manufacturers to support proactive maintenance.
If RS485 isn’t available, Blyx can work with external power monitoring devices to
track energy use. For example, older hot water systems often default to continuous
heating—wasting energy and increasing costs. Blyx identifies this abnormal usage
early, allowing you to act before it becomes expensive. It also supports smarter room
allocation, allowing systems like hot water to be powered down in unoccupied rooms.
On the Social front, Blyx enhances workplace wellbeing by supporting quiet-time
planning and fatigue management. For example, occupancy detection can help
prevent unnecessary disturbances for night-shift staff sleeping during the day. The
Blyx App also keeps everyone in the loop by providing all site information—like
inductions, forms, or room access—in one central place, so staff and guests never
feel isolated or out of sync with the rest of the site.
All of this contributes to smoother operations, improved comfort, and smarter
resource use—delivering tangible support for both ESG reporting and the lived
experience within your facility.
Access Control
Can we use Blyx without Access Control?
YES! Blyx is a great option for facilities that are not ready or interested in doing
away with physical keys.
The environment controller is great for room management and being able to detect
activity that can indicate devices are not working properly, like extraction fans and
AC units. Human presences sensors can also indicate when guests are in their
rooms confirming safe arrival or where night shift staff might be resting and reduce
interruption.
Blyx device controllers can also be applied to an electronic locker setup. This means
that guests can use the Blyx App or RFID devices to access a locker to retrieve their
room key. Staff can load all room keys to the assigned locker for guests to access
when they arrive on site. This reduced reception requirements and also allows for
arrival at inconvenient times.
The Blyx live map will still be able to show room allocation and check-in confirmation
using the electric locker system and the Blyx environment controller.
Lockers
Can we use Blyx on lockers?
Yes! The Blyx Device Controller can be configured to manage electronic lockers.
A central reader allows guests to use their access device or the Blyx App, and if a
locker is linked to their access code, the correct door will automatically
open—depending on the latch type.
Guests can also receive reminders and notifications to help prevent items being left
behind.
Facilities can manage lockers directly through the system too. Staff can remotely
lock and unlock lockers while the guest is present—no need to get up and hand over
keys, and no risk of keys being forgotten or taken by accident.
Blyx Retrofit
Can Blyx be retro fitted to a site?
Yes—Blyx was designed with retrofits in mind.
In many cases, existing door handles can stay in place, and Blyx may be able to
integrate with your current electronic strikers. Because the system works by
controlling the striker that holds the latch, there’s no need to run cables through door
jambs, and the controller can be positioned flexibly to suit your building layout.
Many older facilities already have unused data points from when devices were
hardwired to the internet. These can often be reused as part of the installation,
saving time and cost.
The Blyx Device Controller is designed to fit into a standard electrical mounting
block. This makes it easy to choose a mounting style or colour that blends with the
space—and ensures the controller isn’t visually intrusive or likely to draw guest
attention. It also means maintenance is straightforward: accessing cables or
replacing a damaged enclosure is quick and easy, even with off-the-shelf parts like
those from Bunnings.
Fly Camps have not been ignored! Typically these camps are smaller and only
onsite in a temporary capacity. This often means that network is not great,
infrastructure is limited and facility staff often play multiple roles.
So Blyx would definitely still suggest using their access control system with buildings
connecting to the centralised facilities through Wi-Fi bridges. BUT if keys is the
preference no worries! Blyx would still have the environment controllers installed so
that room conditions can be monitored, AC units controlled and Human presence
detection can confirm when people are in the room.
What we would also suggest is an electronic locker wall where guests can self check
in and collect their keys. Facility staff can load keys for arriving guests each day and
then the guest can collect at their convenience. This reduces the impact on facility
staff and helps guests experience a quicker check in.
If the facility is not going for the electronic access control we would still highly
recommend using handles that can accommodate the Australia Lock Companies
Quick Change Barrels so that if a key goes missing the handle doesn’t need to be
changed.
It is so easy to drop a key or leave it in the safe place that you just cant remember
where it is right now… or even leave it in a ute that has now headed for a trip to
down and not due back for hours! The barrel change capability just means a new
barrel can be installed for that room in minutes and access is back to normal. Once
the original key is returned it is just partnered with its barrel again and can be used
for the next lockout.
It is so easy to drop a key or leave it in the safe place that you just cant remember
where it is right now… or even leave it in a ute that has now headed for a trip to
down and not due back for hours! The barrel change capability just means a new
barrel can be installed for that room in minutes and access is back to normal. Once
the original key is returned it is just partnered with its barrel again and can be used
for the next lockout.
Fly camps are also often running on generators where any reduction in power can be
a significant cost saving. Through automation or a click of a button Blyx can turn off
any machines that are running when not required or even just adjust them to a more
energy efficient setting.
Maintenance can also be a challenge with only limited spare parts or replacements
available. Blyx can help identify devices (AC’s, washing machines or hot water
systems) that are starting to reach end of life so that spares or repairs can be
actioned before the room is unable to be used.
Savings are in the proactive changes Blyx can help make!
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At Blyx, everything we do is built around making life easier - and creating real savings in time, labour, efficiency, and money. This isn’t just another system to bolt on; it’s a platform designed to fit into your world, improve how you operate, and support your team every step of the way.
